Frequently Asked Questions
Find quick answers to the most common questions about our products, shipping and returns.
PRODUCT
Are your products suitable for all hair types?
Yes, all formulas work for every hair type, including colored or treated hair.
Are your products vegan and cruelty-free?
Absolutely. Everything is 100% vegan, cruelty-free, and free from sulfates, parabens, silicones, and mineral oils.
How often should I use the shampoo?
Our shampoo is gentle and sulfate-free, so it’s safe for daily use.
Is the Hair Mask a leave-in product?
Yes, it’s a leave-in mask. Apply to damp hair and do not rinse out.
How often should I use the hair mask?
We recommend 1–2 times per week for best results.
SHIPPING
How long does delivery take?
Orders placed before 22:00 are delivered the next working day in NL & BE.
Do you ship internationally?
Yes, we ship to most European countries. Delivery times vary per region.
Do you offer free shipping?
Yes, shipping is free for orders over €75.
RETURNS
What is the return policy?
You can return products within 14 days if unopened and unused.
How do I start a return?
Contact our customer service with your order number and we’ll guide you through the process.
Do I have to pay for return shipping?
Return costs depend on your location; full details are provided during the process.
Next-day delivery NL & BE
Free delivery from €75
100% vegan & cruelty-free