Return Procedure
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Send an email to info@ricewaterstore.com with your order number.
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Carefully package the product.
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Return shipping costs are at your own expense.
Refund
Once we have received the product in good condition, we will refund the purchase amount to your account within 5 business days.
Failure to Collect from a Collection Point
It is the customer’s responsibility to collect their order on time. If the order is not collected and is returned to us, no refund will be issued.