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Customer Service

Shipping & returns


All of our Rice Water Store products are shipped to you from the Netherlands via a secure, tracked shipping method.

Below you will find the shipping times and delivery costs per country.

The Netherlands
1-2 working days
1-3 working days
2-5 working days
Rest of Europe + United Kingdom
2-10 working days
Outside of Europe
10-15 working days
We hope you love our products as much as we do. If you are not satisfied with your purchase, you can easily return your Rice Water Store product(s) within 14  days from the date of delivery.

Please note that product(s) must be returned unused, undamaged and in its original cardboard outer packaging. Returns that do not meet these requirements will unfortunately not be refunded. Please also make sure you choose an appropriate cardboard shipping box for your return to prevent the item(s) from being damaged while in transit.


You can pay for your order using the following payment methods:

Rice Water Store FAQ

How to apply the Rice Water Hair Mask?
  • Wash your hair with shampoo
  • Apply the hair mask on damp hair
  • Leave the hair mask in for min. 20 minutes
  • Rinse out the hair mask with water.
Is the Rice Water Hair Mask for all hair types?

Yes, it's created for all hair types 1 - 4 and textures.

How often can I use the Rice Water Hair Mask?

Use the hair mask at least once a week.

Is the Rice Water Hair Mask for low porosity hair?

Yes, as long you don't overuse the hair mask.
Start by using the hair mask only once a week and check how your hair feels. If it still feels dry, increase the use slowly until you find the right balance for your hair.

What is the shelf life of the Rice Water Hair Mask?

The shelf life of the Rice Water Hair Mask opened is 12 months.

What is the difference between a hair mask and a conditioner?

 A hair conditioner makes the hair strands soft and manageable (conditioned). A hair mask goes deeper than that, and also deep hydrates the hair strands, besides performing a conditioning job.


If you are interested in purchasing or distributing our product, please feel free to contact us at business@ricewaterstore.com with your business request.
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